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Why Is Your Garage Stuck? Solving Keypad Issues

The garage door keypad makes your life easier in ways that you probably don’t even think about. Instead of having to carry around a clunky remote or remember keys, all you need to do is enter a simple code.

Not only does the keypad make it easier for you to access your home, but you also don’t have to hide keys under flower pots and rocks anymore just to make sure that there’s a spare or that someone (such as your teenager or a trusted neighbor) can get in when needed. These conveniences make having a working keypad necessary.

When you press in your code and nothing happens, it’s easy to start thinking that something is seriously wrong. You may start to question if the electrical connection is no longer functional or that there’s a problem with the opener’s mechanism itself.

In most cases, the culprit behind your seemingly broken garage door is something fairly minor. If your keypad is no longer doing its job, take a look at the questions that you need to ask right now.

Is the Battery New?

Most garage door keypads require battery power. Unlike a smoke detector that chirps when its battery is getting low your keypad isn’t likely to give you a clue that it’s about to run out of power. Before assuming that the keypad’s inability to open your garage door is a major mechanical or electrical issue, check the simplest solution — replacing the battery.

If the keypad lights up and starts working after replacing the battery, you’re in luck. But if it’s still a no-go, you need to keep questioning.

Is the Keypad Old?

Garage door keypads don’t last forever. Keep in mind, your keypad is outside and exposed to the elements. Years of humid weather, rain, snow, sleet, and anything else that Mother Nature has in store can wear down the keypad. This, combined with age, can cause malfunctions.

While every model has a different life expectancy, a keypad that’s over a decade old may be on its way out. Before deciding to replace your aging keypad, have a garage door installation professional assess it. Even older keypads may still have years left in them after the right repairs are made.

Does the Keypad Need Reprogramming?

The code you’re keying in won’t open the door — but it will close it. What’s going on? Chances are, in this situation, your key code is malfunctioning.

There are many reasons why a key code stops working. Some models of keyless entry pads require reprogramming after replacing the battery. Others may simply stop remembering the code (which is typically an effect of age). If you recently added a temporary PIN, either on purpose or accidentally, you may also need to reprogram the code.

The process for reprogramming a keypad varies by garage door opener model. Many have a learn button located on the opener itself. This is typically located in the light bulb compartment. Consult the opener’s manual or the manufacturer’s instructions for the specific steps you need to take. Most openers require the user to press the learn button and then quickly (within 30 seconds) key in a new code and press enter.

If you’re not sure how to set a new code or can’t find your operating manual, always call a professional for help. A garage door repair technician can reset the code for you. If this doesn’t solve the problem, they can continue to evaluate the situation and make any necessary repairs.

Is your garage door stuck? AAA Garage Door can help to diagnose the problem and repair or replace your door.


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